FAQ
1. Do you ship internationally?
Yes! We ship to Armenia, Russia, Ukraine, Kazakhstan, the USA, and many other countries.
Shipping fees and delivery times vary by destination and are calculated at checkout.
2. How long does delivery take?
- Armenia: 1–3 business days
- Nearby countries: 5–12 business days
- Worldwide: 7–18 business days
Delivery time may vary depending on customs processing and local courier operations.
3. What payment methods do you accept?
We accept Visa, MasterCard, Apple Pay, Google Pay, and local bank cards, depending on your region.
4. Can I return or exchange an item?
Yes — you can request a return within 14 days of receiving your order, if items are unworn, unwashed, and with all original tags.
To start a return, contact us at support@themoe.com.
5. What if I received a damaged or wrong item?
We’re very sorry! Please contact us immediately with your order number and photos, and we’ll make it right.
6. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking link.
If you didn’t receive one, contact us and we’ll assist.
7. How do I choose the right size?
Each product has a detailed size chart. If you’re unsure, message us — we’ll help select the perfect fit.
8. Do you restock sold-out items?
Some items are restocked regularly; others are limited collections.
Follow us on Instagram to get updates on restocks and new arrivals.