Shipping policy

Processing Time

• Orders are processed within 1-3 business days.
• During sales or holidays, processing times may be slightly longer.

Shipping Methods & Delivery Times

Delivery times depend on your location:

• Domestic shipping: 3-5 business days
• International shipping: 7–14 business days

These are estimates and may vary due to customs or carrier delays.

Shipping Fees

Shipping fees are calculated at checkout based on location and package weight.

Order Tracking

Once your order ships, you will receive an email with tracking information.

Customs & Import Fees

For international orders, customs duties and taxes may apply.
These charges are the responsibility of the buyer.

Lost or Delayed Packages

If your package is lost or delayed, contact us at support@themoé.com and we will assist you.