Refund policy

Thank you for shopping at TheMoé.
We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

• You may request a return within 14 days of receiving your item.
• Items must be unused, unworn, unwashed, and with original tags and packaging.
• Items that are damaged, show signs of wear, or are missing tags cannot be returned.
• For hygiene reasons, underwear and intimate items are non-returnable.

Return Process

To start a return, contact us at support@themoé.com with:

• Order number
• Item(s) you want to return
• Reason for the return

We will respond within 1–2 business days with instructions.

Refunds

• After receiving and inspecting the returned item, we will notify you.
• Approved refunds will be issued to your original payment method within 5–10 business days.
• Shipping fees are non-refundable.

Exchanges

If you want a different size or color, please return the item and place a new order.

Damaged or Incorrect Items

If your item arrives damaged or faulty, please contact us within 48 hours with photos.